We have LIVE HELP available on this site 7 days a week. Our friendly
representatives are waiting to assist you.
In addition, please feel free to
E-Mail Us with any questions you may have and
we will promptly respond.
If you use an e-mail filter, please
make sure you can accept e-mail from support@allsculptures.com
so that you will receive our response.
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WE OFFER A 30-DAY RISK FREE
GUARANTEE!
We are so sure you'll be thrilled with your order that we offer
a 30 day risk free guarantee. You may return any new item in its
original packaging within 30 days for a full refund. Should
you need to return an item, make sure you keep your original packaging
and E-mail
Us for further instructions. In your
correspondence, please include your Name, Address and Order Number
so that we may promptly assist you. Ground shipping to the customer
is free. The customer is responsible for the return shipping cost,
or any extra costs associated with delivery refusal by the customer.
AUTOMATIC FREE SHIPPING
ON ALL ORDERS IN THE CONTINENTAL UNITED STATES!
Take advantage of our Special
Free Shipping Offer! For a limited time, we are
offering free shipping to any address in the United States (excluding
Alaska & Hawaii). All you have to do is place any order and
you will automatically be given
FREE SHIPPING! No codes or
coupons necessary.
Alaska, Hawaii & Customers Outside the U.S. -- Please
Contact Us For a Shipping Quote.
LOW PRICE GUARANTEE!
We want to earn your business with
great products, customer service and the best prices around. Therefore,
if you find any of our items priced lower at another online retail
store, let us know and we will meet or beat their prices. This offer
is stated in terms of the overall cost, including the cost of the
item(s) and shipping costs. This offer is good at the time of sale
and does not apply to previous purchases. Auction sites may or may
not be included, at our sole discretion.
FAQ'S
1) How do I place an order?
It's easy and secure! Simply browse through our site and when you
see an item you like, click on the "Buy" button to place
the item in your cart. Continue shopping as long as you like. When
you are ready to check out, just click on the "Checkout>>"
button on any of the product pages, OR click on the "View Cart"
button on the top menu of any page, and follow the simple instructions
from there. If you have any questions or difficulties, feel free
to click on Live Chat, or e-mail us. There is a Live Chat button
and an e-mail link on every page of this site.
2) How long will it take to get my
item(s)?
Estimated shipping times are indicated in each product description.
In most cases, shipping will take less than 2 weeks. Times
may vary somewhat based on stock availability and your shipping
location. PLEASE NOTE: IF YOU ORDER MULTIPLE ITEMS, THEY
MAY SHIP SEPARATELY.
3) When will my credit card be charged?
When you place an order, our system will verify (authorize) that
adequate funds are available on your credit card. For in stock items,
the card will actually be charged (funds captured) just prior to
shipping. Please note that authorized funds may affect your available
credit line.
If an item is backordered for any reason, you will be notified
promptly. Your card will be charged when your order is shipped or
at the end of 30 days, whichever comes first.
4) Is it safe to order from your
site?
Ordering from AllSculptures.com is as secure as using a credit
card to buy dinner in a restaurant. We employ industry standard
secure data encryption technology — 128-bit Secure Sockets
Layer (SSL) protocol — to keep your information private.
5) How will I know if my order has
been received?
If you provide us with a valid e-mail address when you check out,
you will automatically receive an e-mail confirmation of your order.
If for any reason you have made a mistake on your order, just let
us know as soon as possible and we will resolve the issue.
6) Do I pay sales tax?
North Carolina residents pay 6.75% sales tax. If you do not live
in North Carolina, you will not pay sales tax on your order.
7) What do I do if my order is damaged?
In the event that an item arrives damaged,
you must notify us within 3 days of receiving your order
so that we can file a claim with the freight carrier in a timely
manner. You MUST retain all original packaging materials and labels
and notify us within the proper timeframe in order to be eligible
for a replacement or refund.
8) What is your privacy policy?
Any information you provide to us is only used to fulfill your
order. It is not shared with any person, entity or third party that
is not involved in filling your order. Period.
9) How can I contact you?
You can reach us via our LiveChat system, email us at support@allsculptures.com,
or order toll-free
by calling 1-800-340-9897.
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